kuj9's Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies between the kuj9 platform ("we", "us") and every individual ("you", "user") who uses this website. When you browse the kuj9 website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

kuj9 is committed to providing a safe and reliable online gaming environment for players in Bangladesh. Protecting the privacy of your personal information is an integral part of that commitment. We never collect your data unnecessarily and we do not sell it to third parties.

If any changes are made to this Policy, they will be published on this page and the "Last Updated" date will be revised. Continuing to use the platform after such changes means you have accepted the updated Policy.

2. What Information We Collect

kuj9 collects various types of information in order to provide its services. This information comes primarily from two sources: (a) what you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi number)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Residential address
• Records of communication with the support team

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Platform access times and log data
• Data collected through cookies and similar tracking technologies
• Gaming activity and transaction history
• General geographic location (not precise GPS)

3. Purpose of Data Use

Your data is used only for specific and legitimate purposes. kuj9 processes your information for the following:

4. Cookies & Tracking Technologies

The kuj9 website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device. They are used to ensure platform functionality and improve your experience.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your language preferences and other personalized settings.
• Analytics Cookies: Collect statistical data to help us understand how users interact with the platform.
• Security Cookies: Help detect and prevent fraud.

4.2 Cookie Controls

You can delete or block cookies from your browser settings. Please note that blocking essential cookies may disrupt certain platform features and login sessions may not work correctly.

5. Sharing Information with Third Parties

kuj9 never sells your personal information. However, in certain circumstances, necessary information may be shared with trusted third parties:

5.1 Payment Processors

Information related to bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers solely to complete your deposit and withdrawal transactions.

5.2 Technology Partners

To ensure the uninterrupted operation of the platform, operationally essential information may be shared with certain technology service providers. All such partners operate under kuj9's privacy policy and may not use your data for their own purposes.

5.3 Legal Obligations

kuj9 may be required to disclose relevant information to authorities in response to a court order, a lawful request from an investigating authority, or as required by applicable law.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving kuj9, user information may form part of the transferred assets. You will be notified in a timely manner in such circumstances.

6. Data Security Measures

kuj9 applies industry-standard technical and organizational measures to protect your information. Our key security measures are listed below:

• SSL Encryption: All data transmission between the website and servers is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive personal information is stored in encrypted databases.
• Access Controls: Only authorized kuj9 staff have access to user information, and only as needed.
• Regular Security Audits: Regular internal security reviews are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional layer of security is available for account access.
• Data Backups: Regular data backups are maintained in a secure and encrypted manner.

Please note that it is not possible to guarantee the complete security of data transmission over the internet. While we make every effort to protect your information, our liability in the event of a security breach is limited.

7. Data Retention & Deletion

kuj9 retains your personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by legal obligations.

7.1 Retention Periods

• Account Information: For as long as the account is active, and for the period required by applicable law after it is closed.
• Transaction Records: For the period required by financial regulations and fraud prevention needs.
• Log & Activity Data: Generally from the date of collection until the applicable requirements are met.
• Support Communications: For the period necessary to resolve disputes and maintain service quality.

7.2 After Account Closure

If you request to close your account, we will delete or anonymize your unnecessary personal information as soon as possible. However, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

8. Your Rights

As a kuj9 user, you have a number of important rights over your own personal information. We are committed to upholding these rights properly:

• Right of Access: You have the right to obtain a copy of the information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Restrict Processing: For specific reasons, you may request that processing of your information be temporarily limited.
• Right to Data Portability: You have the right to receive your information in a structured and machine-readable format.
• Right to Object: You have the right to object to your information being used for a specific purpose.
• Withdrawal of Consent: Where you have provided information on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, email [email protected] or contact us via live chat. We will respond to your request as promptly as possible.

9. Protection of Minors

kuj9 is intended for individuals aged 21 and above only. This platform does not intentionally collect any personal information from minors.

If we become aware that a person under the age of 21 is using our services, we will immediately close that account and delete all associated information. If you suspect that a minor is using the platform, please let us know at [email protected].

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to get in touch. The kuj9 support team is always ready to assist you in both Bengali and English:

For privacy-related requests, including "Privacy Request" in your message subject line will help our team process your request more quickly.